Last Updated: December 14, 2023
Thank you for choosing Crystal Fusion. We value your satisfaction with our products and aim to make the returns and refunds process as clear and straightforward as possible. Please read our Refunds and Returns Policy carefully, and if you have any questions, feel free to contact us at lus.shirinyan@gmail.com.
1. Returns Eligibility
1.1 Defective or Damaged Products
If you receive a defective or damaged product, please contact us within [NUMBER] days of receiving your order. We will provide instructions on returning the item or may offer a replacement, exchange, or full refund, including any shipping costs incurred.
1.2 Change of Mind
For returns due to a change of mind, we accept returns within [NUMBER] days of receiving your order. The product must be unused, in its original packaging, and in resalable condition. Customers are responsible for return shipping costs.
2. Initiating a Return
To initiate a return, please follow these steps:
2.1 Contact Us
Send an email to lus.shirinyan@gmail.com with your order number, a brief explanation of the reason for the return, and any relevant photos for defective or damaged products.
2.2 Return Authorization
Wait for our confirmation and instructions before returning the product. Unauthorized returns may not be accepted.
2.3 Ship the Product
Pack the product securely and ship it to the address provided in our return authorization email. Include a copy of your original invoice.
3. Refunds
3.1 Processing Time
Refunds will be processed within [NUMBER] business days after receiving the returned product. Please note that it may take additional time for the refund to appear in your account, depending on your payment method.
3.2 Refund Method
Refunds will be issued using the original payment method. If the original payment method is unavailable, an alternative method may be used.
4. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Customized or personalized products
- Products not in their original condition
5. Customer Support
If you have any questions or need assistance with the returns process, please contact our customer support at:
Crystal Fusion
Email: lus.shirinyan@gmail.com
Address: 6 Adonts Street, Apt. 30, Yerevan 0014, Armenia.
We appreciate your understanding and cooperation. Your satisfaction is our priority at Crystal Fusion.